We want to ensure your TerpHaus experience is seamless from checkout to delivery. This page details our standard practices for order fulfillment, shipping rates, cancellations, and return eligibility for both online and in-store purchases.
Home / Refund & Shipping Policy
To find out more about our pricing or purchasing policies, or to get a better idea of our cancellation, refund, and shipping policies and various aspects of business conduct within TerpHaus, we invite you to carefully scan through this information page.
TerpHaus offers an online buying platform accessible at our company website; https://terphaus.shop/. We also have a physical facility located at 11525 Menchaca Rd #104, Austin, TX 78748. Customers can also reach us via phone at 512-551-9016 for more product information or requests.
At TerpHaus, we do offer cancellations on purchases made through our website or physical store. You can request cancellations before we ship products or before your in-store purchases leave the store.
You can cancel by contacting our company via phone, e-mail, through our website, or in person.
Following our cancellation policy ensures no additional charges during cancellation. A full refund will be issued and the full purchase price will be offered should you decide to cancel your procurement.
At TerpHaus, we also have the right to cancel client purchases at any time for any reason. The cancellation grounds could include scenarios such as fraudulent activities, inaccuracies, product unavailability, or any type of misconduct. Should TerpHaus decide to cancel an order, the buyer will be immediately notified and the refund process will commence briskly.
At TerpHaus, we do offer refunds to purchases made to our site or store. For buyers to qualify for refunds, buyers must submit a request for refund after making the purchase. Our refund policy applies to all products procured via our website or dispensary, provided that these refunds comply with the above-mentioned reasons for refund. For more information regarding our refund policies, we welcome buyers to contact us directly.
To apply for a refund, buyers will need to return the purchased goods. If items are not returned back to our dispensary, our company will not be able to make the refund.
Buyers are responsible for all shipping and handling costs associated with the return of the items. You can ship refund items back to our address or return them in person to our dispensary location.
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When purchases are procured from our website, our dispensary will either personally deliver these items or make use of a third party shipping company. Should a third party shipping company be used, the shipment will be governed by that third party shipping company’s terms of service.
We welcome all of our online buyers to contact us for more information on the third party shipping company’s identity and their policies.
The shipping costs will be calculated and included on our website during the checkout process.
The delivery time will also be calculated and presented during the checkout process
All products distributed by TerpHaus are provided ‘as is’ and no warranty is included with the products. Our site and store do not offer warranties on any products.
When agreeing to our refund & shipping policy, buyers agree that the remedies of breach for our policies relating to purchases includes the following:
Buyers agree that ‘government law, severability, dispute resolution, venue, and class action waiver’ allow disputes regarding breach of purchase agreements. The remedies are intended for the sole buyer and are exclusive to remedies of any breach in the policies that relates to your procurement.
We may update these Refund & Shipping Policies at any time without prior notice. It is your responsibility to review them periodically for any changes.
At TerpHaus, we are open and honest about all of our policies.. If you want to know more about our policies or have any other questions regarding these policies, please contact us.
