This page governs the use of our digital storefront and retail services. We look forward to serving you, and we ask that you review these terms to understand our mutual responsibilities, store policies, and purchasing guidelines.
Home / Terms & Condtions
To find out more about our pricing or purchasing policies, or to get a better idea of our cancellation, refund, and shipping policies and various aspects of business conduct within TerpHaus, we invite you to carefully scan through this information page.
TerpHaus offers an online buying platform accessible at our company website; https://terphaus.shop/. We also have a physical facility located at 11525 Menchaca Rd #104, Austin, TX 78748. Customers can also reach us via phone at 512-551-9016 for more product information or requests.
This terms and conditions page lists the limitations of our liabilities regarding online and in-store procurements and activities. Your access to our online and physical facilities is conditional upon accepting the terms we state within our policy. Our terms and conditions apply to all who make use of TerpHaus products or services.
By accessing our website or our local store, you agree to all our terms and conditions. Anyone disagreeing with our terms and policies is denied access to our services.
At TerpHaus, we have a large inventory base listed on our site and in our store. The prices displayed reflect our actual selling rates and do not include additional taxes or rates that you might need to charge.
All offers and prices take immediate effect, and we can change or amend them at any time.
While purchasing products from TerpHaus website, buyers will be making use of third party payment processors. These third-party companies might collect personal information that is crucial to the payment process. Using a third party means TerpHaus does not control the collection and use of secure information and is not responsible for sharing your personal information.
At TerpHaus, we make use of various third party processors. These mainly include American Express, MasterCard, and Visa. Our in-store dispensary and lounge also accepts cash payments.
By agreeing to our payment terms, buyers have the legal right to use any of the payment options we use or any third party payment processes we collaborate with. It is therefore the buyer’s responsibility to ensure that any personal and payment information is accurate and complete.
At TerpHaus, we do offer cancellations on purchases made through our website or physical store. You can request cancellations before we ship products or before your in-store purchases leave the store.
You can cancel by contacting our company via phone, e-mail, through our website, or in person.
Following our cancellation policy ensures no additional charges during cancellation. A full refund will be issued and the full purchase price will be offered should you decide to cancel your procurement.
At TerpHaus, we also have the right to cancel client purchases at any time for any reason. The cancellation grounds could include scenarios such as fraudulent activities, inaccuracies, product unavailability, or any type of misconduct. Should TerpHaus decide to cancel an order, the buyer will be immediately notified and the refund process will commence briskly.
At TerpHaus, we do offer refunds to purchases made to our site or store. For buyers to qualify for refunds, buyers must submit a request for refund after making the purchase. Our refund policy applies to all products procured via our website or dispensary, provided that these refunds comply with the above-mentioned reasons for refund. For more information regarding our refund policies, we welcome buyers to contact us directly.
To apply for a refund, buyers will need to return the purchased goods. If items are not returned back to our dispensary, our company will not be able to make the refund.
Buyers are responsible for all shipping and handling costs associated with the return of the items. You can ship refund items back to our address or return them in person to our dispensary location.
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When purchases are procured from our website, our dispensary will either personally deliver these items or make use of a third party shipping company. Should a third party shipping company be used, the shipment will be governed by that third party shipping company’s terms of service.
We welcome all of our online buyers to contact us for more information on the third party shipping company’s identity and their policies.
The shipping costs will be calculated and included on our website during the checkout process.
The delivery time will also be calculated and presented during the checkout process
All products distributed by TerpHaus are provided ‘as is’ and no warranty is included with the products. Our site and store do not offer warranties on any products.
When agreeing to our terms and conditions, buyers agree that the remedies of breach for our terms of service relating to purchases includes the following:
Buyers agree that ‘government law, severability, dispute resolution, venue, and class action waiver’ allow disputes regarding breach of purchase agreements. The remedies are intended for the sole buyer and are exclusive to remedies of any breach in the terms of service that relates to your procurement.
When buyers or visitors create an account on our website, they declare that they are 21 years and older and that all information supplied or entered to our account questionnaire is honest, accurate, complete, and current.
Should any information provided to TerpHaus be inaccurate, incomplete, or absolute, we hold the right to immediately terminate the account.
Buyers or web visitors are responsible for keeping their own account information and passwords private. This includes restricting access to personal computers, devices, and accounts. Buyers agree to accept responsibilities for any activities conducted through their own accounts or passwords. This applies whether you are using https://terphaus.shop/ website or a third party payment service.
Should the buyer or account holder become aware of a breach of security, they are to notify TerpHaus immediately of these threats.
At TerpHaus, we reserve the right to terminate any website accounts at any time at our sole discretion. Buyers or account holders can also choose to terminate their accounts directly through our website or by contacting our offices directly.
At TerpHaus, we assume no liability for inaccuracy of information, availability issues, or other product errors for services or products provided on our website. Our website might have delays in updates for information, stock, and advertisements.
The information, products or services found on TerpHaus website may contain errors, inaccuracies, or incomplete or uncurrent information. Products or services might be incorrectly priced or they might be unavailable. We reserve the right to correct pricing errors or other types of flaws on our Website. The inclusion or offering of products or services through our website does not constitute endorsement or recommendations of products or services offered by TerpHaus.
Our website can contain hyperlinks to websites that might be operated by third parties and not by TerpHaus itself. These hyperlinks are included for reference only.
Our company does not control these websites and is not responsible for the contents of privacy of other practices or organisations linked through our website. Further, it is the buyer or user’s responsibility to take all the needed precautions to ensure that the links they click on or software they download through this website or other sources are free from viruses, worms, trojan horses, defects, or other destructive elements.
The inclusion of hyperlinks to such website types does not imply any endorsement or involvement of the materials that these websites or any operators of these hyperlinks.
All content on our website is protected by copyright for TerpHaus or third parties. We reserve all rights. Unless specified or otherwise, our website and all the content and other sourced materials of our website (including logos, designs, text, graphics, pictures, information, data, software, sound effects, and the design or arrangement of this information) is the sole property of Terp Haus.
Since all products and content is the sole property of TerpHaus. These properties are considered to be registered trademarks. Our content is the protected intellectual property of TerpHaus.
Should you notice any potential non-compliance or violations of our intellectual property, we ask you to please contact our company directly and inform us of these violations.
At TerpHaus, we ask all to respect our intellectual property rights because we, as a professional company, also respect the property rights of others. As part of our policy, we aim to swiftly respond to any claims of violations or non-compliance regarding the contents of our site.
If you believe or suspect that the content displayed on our site breaches the intellectual property rights of others, we welcome you to inform us of these violations. The notice of infringement should be titled “Infringement of Intellectual Property Rights – DCMA”. Your infringement notice should also include other details like the following.
Any complaints that are not filled out completely will not be processed. Those who complain or act out against our company might be held accountable for any costs or attorney fees that our company might suffer, should any information be misrepresented or should any bad faith claims regarding infringement be made about the intellectual property rights of the content presented on our website.
Claims of infringement can be submitted to our company at:
TerpHaus
We may update these Terms of Service at any time without prior notice. It is your responsibility to review them periodically for any changes.
At TerpHaus, we are open and honest about all of our policies in our Terms & Conditions. If you want to know more about our policies or have any other questions regarding these policies, please contact us.
